About Us

Welcome to Ivory Avenue, the home of timeless and elegant interior homeware. Established in 2024, Ivory Avenue is a brand new online store dedicated to curating a range of exquisite soft furnishings, lighting, and more, designed to evoke the feeling of home and create spaces that are cozy, warm, and welcoming.
At Ivory Avenue, we understand the importance of feeling truly at home in your space. That's why we handpick each item in our collection with careful consideration for quality, style, and comfort. Whether you're looking to refresh your living room with plush cushions and throws, illuminate your dining area with elegant lighting fixtures, or add those perfect finishing touches to your bedroom, we have everything you need to transform your house into a home you'll be proud of.
Our mission at Ivory Avenue is simple: to make every customer feel the warmth and comfort of home in every product they purchase from us. We believe that your home should be a reflection of your personal style and a sanctuary where you can unwind, relax, and create lasting memories with loved ones.
Browse our curated selection of homeware essentials and discover the perfect pieces to elevate your space. From timeless classics to contemporary designs, we offer something for every taste and preference. With Ivory Avenue, you can trust that you're investing in quality products that will stand the test of time and bring joy to your home for years to come.
Thank you for choosing Ivory Avenue as your go-to destination for all your interior homeware needs. We can't wait to help you transform your space into a place you'll love coming home to, every day.
Love,
The Ivory Avenue Team 

Our most common questions:

  • How do I place an order?
     - You can place an order by browsing our products, adding items to your cart, and proceeding to checkout.
  • What payment methods do you accept?
     - We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
  • Can I modify or cancel my order after it has been placed?
     - Orders can be modified or canceled within 1 hour of placing them. Please contact customer service as soon as possible.
  • How do I apply a discount or promo code?
     - Enter your discount code at checkout in the designated field before completing your purchase.
  • What is your return policy?
     - We accept returns within [30 days] of delivery. Items must be unused and in their original packaging.
  • How do I initiate a return?
     - To start a return, please contact customer service (or jess@ivoryavenue.co.uk) with your order details. We will provide instructions for returning your item.
  • Do I have to pay for return shipping?
     - Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
  • When will I receive my refund?
     - Refunds are typically processed within [7 days] after we receive your returned item.
  • How much does shipping cost?
     - Shipping costs vary depending on your location and the size of your order. Exact shipping costs will be calculated at checkout.
  • Do you ship internationally?
     - No, currently we only ship to UK mainland.
  • How long will it take to receive my order?
     - Delivery times depend on your location and the items being shipped. Our standard delivery (excluding furniture and mirrors) is 5-7 days.
  • Can I track my order?
     - Yes, once your order is shipped, you will receive a tracking number via email.
  • What should I do if I haven't received my order?
     - If your order hasn't arrived within the estimated time, please contact our customer support team.

Mirrors - £15 (5-14 days)

  • How can I contact customer service?
     - You can reach us via email or live chat. Our contact information and hours of operation are listed on the "Contact Us" page.