About Us

Welcome to Ivory Avenue, a homeware brand created for those who believe that a beautiful home is all about the details. 

Founded online in 2024 by Jess, Ivory Avenue began with a simple passion for interiors and a desire to bring together timeless, elegant pieces that make a house feel like home. With a background in interior design, Jess has always had an eye for creating spaces that feel warm, inviting and effortlessly stylish - and that vision is at the heart of everything we do.

What started as an online homeware store has since grown into something even more exciting. In 2026, we opened the doors to our very first Ivory Avenue store in Bournemouth, bringing our collection to life in a beautiful space where you can browse, discover and find inspiration for your own home.

Our Collection

At Ivory Avenue, we carefully curate a collection of timeless homeware, from beautifully textured soft furnishings and elegant lighting to decorative pieces and those all-important finishing touches.

Every item is chosen with quality, style and comfort in mind. We look for pieces that feel special without being overly trend-led - products that can work effortlessly within your home and be enjoyed for years to come. 

Whether you're giving a room a complete refresh or simply looking for the perfect cushion, lamp or finishing touch, we hope you'll find something you love.

Designed With Home in Mind

We believe your home should feel like your own personal sanctuary - a place to relax, unwind and make memories.

Our approach to interiors is centred around creating spaces that feel warm, considered and welcoming, combining timeless design with layers of texture, soft tones and beautiful details.

With Jess's interior design background influencing the collection, Ivory Avenue is designed to make creating a beautiful home feel easy and inspiring. We want to help you find those pieces that bring a room together and make you feel instantly at home.

Visit Us in Bournemouth

 

After two years of growing our online community, we were so excited to take the next step and open our first physical store in Bournemouth in 2026.

Our store gives you the chance to experience Ivory Avenue in person, explore our collections, see pieces styled together and find inspiration for your own home.

You'll find us at:

Ivory Avenue

5 Westover Road

Bournemouth

BH1 2BY

Whether you've been following us since our online beginnings or you're discovering Ivory Avenue for the first time, we'd love to welcome you through our doors.

Our Promise

As an independent homeware brand, we're passionate about creating a shopping experience that feels personal. From carefully selecting our products to styling our store, we pay attention to the details because we believe they're what make a home - and a brand - feel special. 

We're incredibly proud of how far Ivory Avenue has come since launching online in 2024, and opening our Bournemouth store in 2026 is just the beginning.

Thank you for supporting our small business and for allowing us to be part of your home.

Love,

Jess & The Ivory Avenue Team

1.What's our return policy?

In-Store Purchases

  • We do not offer refunds for change of mind on in-store purchases.
  • At our discretion, eligible unused items may be returned within 14 days for an exchange or store credit.
  • Items must be in a resalable condition, with proof of purchase.
  • Large furniture and supplier-ordered items may be excluded from goodwill returns.
  • This does not affect your rights if an item is faulty, damaged or misdescribed.

Online Purchases

  • Under UK law, eligible online purchases can generally be cancelled within 14 days of receiving your goods.
  • Customers must notify us of cancellation within this period and normally have a further 14 days to return the goods.
  • Customers are responsible for the direct cost of return transport for change-of-mind returns, including suitable transport for large furniture, where this has been explained before purchase.
  • We refund the cost of basic standard delivery where legally required.
  • A deduction may apply if goods have been handled beyond what is necessary to inspect them and their value has consequently reduced.

Supplier-Ordered Furniture

  • Lead times, deposits and payment arrangements will be confirmed before your order is placed.
  • Supplier-ordered items are not automatically non-refundable; applicable statutory cancellation rights still apply.
  • For in-store orders, change-of-mind cancellations are not automatically accepted.
  • Any deposit retained or cancellation charge must be lawful and fair.

Bespoke & Personalised Items

  • Genuinely bespoke or personalised items may be excluded from the standard 14-day online change-of-mind cancellation right.
  • This exemption does not automatically apply to standard furniture ordered from a supplier.
  • Your rights regarding faulty or misdescribed goods remain unaffected.

Faulty or Damaged Items

  • Please contact us as soon as possible if an item arrives damaged, is faulty, incorrect or not as described.
  • We will assess the issue and provide the remedy required by law.
  • Where legally required, we will cover return or collection costs.
  • Store credit cannot replace a refund where you are legally entitled to one.

Refunds & Returns

  • Please contact us before arranging the return of any item.
  • Proof of purchase is required.
  • Refunds will be processed within the applicable legal timeframe, using the original payment method unless otherwise agreed or permitted by law.
  • Any return, collection or cancellation charges will be explained clearly and applied only where lawful.

Your statutory rights remain unaffected. Nothing in this policy limits your rights under applicable UK consumer law.

For any questions about returns, cancellations or supplier orders, please contact us before making arrangements.

jess@ivoryavenue.co.uk